Refund policy

We want you to love your purchase from Poet Street Boutique. If something isn’t quite right, we’re happy to help.

Return Requests

Please contact us within 3 business days of delivery to request a return.

To begin a return, email us at 104poetst@gmail.com with your order number and the reason for your return.

 

Return Eligibility

To be eligible for a return:

  • Your return request must be made within 3 business days of delivery.
  • Returned items must be received by Poet Street Boutique within 14 days of the delivery date.
  • Items must be unworn, unused, with original tags attached, and in their original packaging.
  • Proof of purchase is required.

Returns sent without prior authorization will not be accepted.

 

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or the incorrect item was received.

 

Once your return request has been approved, we’ll email you instructions on where to send your return.

 

Refunds

Once your return has been received and inspected, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original form of payment. Please note that your bank or credit card company may require additional time to process and post your refund.

 

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible so we can evaluate the issue and make it right.

 

Items Not Eligible for Return

For health, hygiene, and customization reasons, the following items are not eligible for return:

  • Sale items
  • Jewelry
  • Hats
  • Personalized or custom items
  • Graphic tees and graphic sweatshirts
  • Beauty and personal care products

 

If you have any questions about whether an item is eligible for return, please contact us before placing your order. We’re always happy to help.


Exchanges

Due to limited inventory and the nature of our boutique, we cannot guarantee availability in another size or color.

If you’d like a different size or item, we recommend returning your original purchase (if eligible) and placing a new order.